Delivery, Return, Change
After your shopping is done and your order is dropped to the system, cargo is delivered to your product within 1-3 business days at the latest.
Your orders will be delivered between 3 and 6 business days. The time to addresses outside the city centers may vary according to the delivery address.
Orders placed online from our site are periodically checked every day, at certain times during the day. Orders placed after 17.00 are evaluated the next day.
During discounts and sales days, we want you to know that delivery may be a little later due to increased demand.
Deliveries may be started if the items you ordered are in our stocks and payment is made.
If you want special design request, because of the special production, the delivery time can be provided as 10-15 working days.
WHICH CONDITIONS REQUIRED TO RETURNING OR CHANGING?
Product return requests are made on the basis of the provisions of Law No. 6502 on the Protection of Consumer on the basis of the following conditions.
No changes or refunds can be made for underwear products subject to the provisions of the relevant laws and regulations
Only the size changing is done in the campaign products.
All of our products are changed except custom designs (* name written, special design, etc.) that you buy from our company. The changes caused by a defect in the product, shipping fees in exchange belongs to us. If you want changing for a different reason, your shipping costs will belong to you. Your purchase must include the following terms and conditions so that you can make changes.
-, you must send us the product invoice along with the product within 14 days of the delivery date
- You should not damage the product.
- The returned items must be delivered complete and undamaged, together with the box, packaging, and (if any) standard accessories
- You must fill out the Change / Return form.
*In the case of name written and / or special design models, the right of withdrawal can not be used due to the fact that the products are prepared according to the customer's wishes or special requirements, and any production error is compensated but no return or exchange is accepted.
The products returned to craggy.com.tr will be inspected and returned after the product is determined to be undamaged, unused and complete. If the product has been used or absence of the accessories and packing, returning will be unacceptable. After the returning process accept, the return period of your return value is the initiative of your bank. Returns made to the credit card are reflected within 1 - 3 weeks at the latest and returns made by money transfer are reflected within 1 week at the latest.
Returns must be made to our following address;
UEK Makine Mühendislik İnşaat Tekstil ve Danışmanlık Tic.San.Ltd.Şti.
P.K. 7 – Güzelbahçe / İZMİR